Shipping policy

Order Processing

Your order will be processed within 2 business days and be shipped on the next business day. Weekends and holidays do not count as processing or shipping transit days. Tracking information will be emailed to you.  

Cancellations

We are unable to cancel orders. As soon as your order is confirmed, it is  automatically processed for shipment.

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you received the wrong item; we want to evaluate the issue and make it right immediately. We perform a quality check on all wine essentials before any order is processed for shipment. In the unlikely event you receive a damaged wine essential, we offer an exchange for the same product. Send us an email at hello@shopluxepour.com explaining the issue with proof of purchase and images of the damaged item, we will handle it from there. Shipping of the replacement product is covered in this instance.

Coupon Codes

All coupon codes need to be entered at check out; enter the code and click apply. Remember, codes are case sensitive. Gift Card codes are different and should be entered in the payment section, later in the checkout process.